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Today’s ever-changing business environment presents management with major challenges to maintain and adapt IT infrastructure and services whilst managing risk and containing or reducing costs. Moreover, business dynamics such as the need to come to terms with restructuring, acquisitions and mergers tend to create complex heterogeneous environments.
In addition, the increasing reliance on IT-related services to run the business also impacts on the IT department’s ability to meet support requirements of new technology and increased service levels to users.
Outsourcing all or part of the organisation's IT infrastructure addresses the business problems described above and allows organisations to:
- Predict ongoing IT costs
- To be assured that reliable services with committed service levels are delivered to users
- Remove the need for a wide range of technical skills on the payroll
- Adopt ITIL based processes, program management methodology and standards
- Have a single point of accountability for all IT services
- Gain access to a rapid deployment environment to meet changing business requirements
- Smooth transitioning of outsourcing services including people, processes and technology
HP’s capabilities in outsourcing provide a low-risk, flexible and competitive solution to allow organisations to leverage off the economies of scale and worldwide skills that would not otherwise be available to them.
A recent survey of business technology professionals has identified HP as the top outsourcing company in terms of overall customer satisfaction. HP was ranked No. 1 and scored higher than any other company in the categories of reliability and service level agreements. The Analyzing The Outsourcers survey, conducted by Information Week Research.
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