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Integrated Support
Integrates all your support needs across your mixed vendor environment taking responsibility for consistent service levels; service outcomes backed by agreed and measurable goals; geographic coverage and other IT complexities that impact your business.
By aggregating the services and requirements of different vendors and technologies across each customer’s IT environment, HP can leverage more efficient cost models and more flexible mapping of service levels to each customer’s business needs. HP provides a single point of accountability for the consistent management and delivery of support services across multiple vendor products and platforms.
Certified Erasure
HP’s Certified Erasure is a support contract extension option that provides for Certified Erasure on failed or suspect disk devices that leave your premises as part of the remedial maintenance service process.
HP use one of two methods for achieving certified erasure. The method used is dependent on the physical health of the disk drive at the start of the erasure process.
- Bit Write Method, which results in data being overwritten multiple times through a series or bit writes and each bit verified through a series of reads. This method does require some sort of functioning drive, hence a drive that has stopped functioning may not be able to use this option. This method is compatible with HP’s repair & refurbishment process and in many ways partly duplicates standard process that is applied back in the OEM repair and refurbishment centers.
- Disk Degaussing followed by physical destruction of the disk. This method results in an intense magnetic field being used to scramble the magnetic structure and layout on any disk surface. Whilst disk degaussing is a simple and cost effective solution to erasing data of a disk media, HP has combined disk degaussing with the physical destruction of the disk. This has been done to satisfy OEM requirements on HP, when supplying failed disks for repair and refurbishment.
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